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Episode 23: Customer Experience

At North Bay Cadillac in Great Neck, New York, providing luxury service is all about personal contact. Dealer Principal Jack Weidinger, a member of the Cadillac National Dealer Advisory Board, knows that his customers expect the highest level of service, so he and his team take full advantage of all the tools and support at GMF to create that world-class experience.

  1. Customer experience.

    Luxury customers often have multiple banking relationships and high expectations for getting things done quickly.

    “We have the full relationship with GMF to support us and help our customers with whatever their needs are as they come along,” says Jack.
  2. Managing inventory.

    North Bay Cadillac is a high-lease dealership, so having the right tools to manage their lease maturities is critical to the store’s success.

    “It’s been great to see the updates to DealerSourceSM and the off-lease process to make purchasing and grounding leases as smooth as possible."
  3. Dealership support.

    Between the expertise and attention from his GMF Reps and the strength of GM, Jack feels confident he has the resources to help his dealership thrive.

    "GM is one big family,” said Jack. “The more you’re on board with the family, the better off you’ll be. That’s what I’ve always found.”
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