Home / Resources / Dealer Insider

Help your Customer wave goodbye to Wear-And-Use Fees

Help your Customer wave goodbye to Wear-And-Use Fees

Published Aug. 2017

Keeping customers happy is key to generating repeat business for your dealership. Simplifying the lease-end process and helping them avoid fees is one of the best ways you can help create customers for life.

Going forward, GM Financial will now waive excess wear-and-use charges when you ground and purchase a customer’s vehicle on GMF DealerSource for the Market-Based Price.

By purchasing a grounded vehicle with this new process, you get the benefits of having a vehicle ready to turn around and sell on your lot, and you keep your customers happy since they won’t have excess wear-and-use charges after completing their lease. Fewer fees equal happier customers.

Benefits for you and your dealership

  • Simplifies the end-of-term process
  • All lessee liability information is presented upfront on the End-of-Term Options page allowing for informed decisions when you’re desking a new deal
  • Eliminates rolling over a customer’s excess wear-and-use charges into a new deal
  • Promotes a positive customer experience and potentially improved CSI score
  • Streamlines the vehicle inspection process by removing the immediate inspection request after grounding to avoid attempts to inspect the vehicle during the grounding dealer exclusivity period

Log out

Are you sure you want to log out?

or

X