Episode 14: Consistent Support

Published November 2020

Secret Sauce Series

Episode 14: Consistent Support

For Christy Gilleland, dealer principal of Gilleland Chevrolet in St. Cloud, Minnesota, and member of the Chevrolet National Dealer Council, making decisions about floorplan really came down to trust. She closed a buy/sell during the pandemic and said it was a “no-brainer” to choose GM Financial for her financing. Here’s why:

  1. Flexibility and feedback to make deals work
    The dealership had not been sending every application to GM Financial, but once they started the floorplan Test Drive, they saw the benefits of sending us every app.

    “We were getting that instant feedback and those approvals when we needed them, and it wasn’t a relationship we had felt before. We were able to make more deals work.”

  2. Access to help when you need it
    Rather than calling an unknown person at an 800 number, you have access to our team expressly dedicated to GM dealers’ success. With that direct access comes quick answers.

    As Christy says, “With GM Financial, you have someone you can call 24/7 and say, ‘I really need your help with this and here’s why,’ and they understand.”

  3. Trusted relationships
    When it came time to choose a floorplan provider, Gilleland chose GM Financial because of that mutually beneficial relationship combining our flexibility and availability.

    “That relationship piece carried the most weight in our decision by far. We have seen increased growth and earnings since we closed in June. I wouldn’t turn back for the world.”

Considering a floorplan Test Drive? More than 1,200 GM dealerships have given us a try so far. Talk to your rep to find out how to get started.

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