Driving More Sales to Your Dealership
Gary Reiter, Vice President of Customer Relationship Management Marketing and Automation, explains how our Dealer Direct Mail program is delivering prequalified customers to your dealership.…
Are cash customers truly the most profitable?
Don’t take a quick win over the opportunity for long-term, repeat business. Convert cash customers into GM Financial customers to help your bottom line and gain customers for life.…
2017 Auctions of the Year awarded
Six auctions set the standard in 2017 for top performance. Find out which ones stood out in front of the pack.…
10 Tips for Spotting Fraud Faster
Fraud costs the auto industry billions each year. Learn how to protect your dealership from fraud with 10 tips for identifying false documents and advice from Mike Henslee, Assistant Vice President Credit Review…
Your dealership’s lab work is ready
What happens in Las Vegas doesn’t always stay in Las Vegas. At this year’s NADA conference, we’re introducing a new tool that can help increase your business that you won’t want to miss.…
Get Funded Fast
Check out these five tips for submitting a cleaner funding package from experts at GM Financial…
By Kyle Birch: Looking Forward to the Future
Kyle Birch reflects on 2017 and discusses what to expect in the upcoming year.…
4 tools to jump-start your year
Our full suite of digital tools is built to help your dealership succeed. Are you using them to their fullest potential?…
3 Ways to Boost Your Year-end Sales
Kick your sales into high gear before 2017 comes to a close. Follow these three tips to finish the year strong and boost your sales.…
Unleash Commercial Sales With 2017 Tax Advantages
Increase year end sales! Help your small business customers acquire vehicles now in order to take advantage of possible 2017 tax benefits.…
Increased efficiency for Chevrolet and Cadillac dealers
With a new business operations support role for Chevrolet and Cadillac dealerships, we’re making doing business with us easier and more efficient.…
Remarketing’s John Carter Named to Auto Remarketing 40 Under 40
John Carter, Remarketing Solutions Sales and Operations Manager, was recently named to Auto Remarketing magazine’s 40 Under 40 list.…
Improving Your Digital Presence Part 2: Reputation Management Do's and Don'ts
Have you been keeping up with your online reputation? Learn how to ask for and respond to reviews.…
Help your customer wave goodbye to wear-and-use fees with GMF DealerSource
Add to your inventory and promote a positive customer experience with a new process update in GMF DealerSource.…
GM alignment inspires solutions to help make your dealership faster and stronger
Our relationship and alignment with General Motors have never been stronger, and we’re not slowing down. Learn how a new Results Team can help you work faster and increase profitability.…
Improving Your Digital Presence Part 1: SEO
Can customers easily find your dealership online? Our SEO expert shares helpful tips for improving your online visibility in the first of a three-part series.…
Welcome to your Council News
As dealer council members, your feedback and influence are vital to our industry. This inaugural edition of Council News introduces you to key stakeholders, deep insights into out business, and what to expect from future editions.…
Driving growth and value: how it benefits you
Our portfolio of customers is shifting. How do our products and services play into this shift that can lead to increased sales at your dealerships?…
Earning rewards with test drives
It pays to be a GM Financial dealer. Dealer Dividends rewards your loyalty to the GM captive with each deal you finance. Our exclusive “test drive” lets you take the benefits for a spin.…
Did you know?
Do you know GM Financial? Here are three things that may surprise you.…
Win $500 for your community
Do you know about our Cool Cars for Remarkable Kids program? Learn more, share your own story with us, and you could win $500 for your own community.…
Going old school: Build your business with this personal touch
Handwritten letters paved the way for communication mediums such as texting and the Internet, but from a customer service point of view this personal touch can make all the difference.…
WE GOT THIS: How can you benefit from our unique position?
We’re kicking off an advertorial campaign this month inside Automotive News that is geared to highlight some of the unique benefits only we can bring to your dealership.…
Mary Barra Celebrates New Floorplan Dealer Paul Masse
Learn how a bid at a charity event by loyal GM Dealer Paul Masse led to an unprecedented visit from GM Chairman and CEO Mary Barra and GM Executive Vice President and President, North America, Alan Batey as Masse became a GM Financial floorplan dealer…
Driving sales with Dealer Dividends
Dealers across the industry are taking note of our enhanced Dealer Dividends rewards program…
Return to the Mountain with GMF DealerSource
You’re invited for a chance to win an exclusive opportunity to test your motorsports pedigree on one of the nation’s most demanding racetracks with the GMF Challenge: Return to the Mountain…
Better alignment with GM: How it benefits you
We’re breaking down a recent change and how it’ll affect the relationship between GM Financial and your dealership…
Melinda Perry recognized for annual Women in Remarketing award
Hard work, perseverance and dedication pay off, and Melinda Perry is seeing that first hand…
Down Payment Assistance: 4 reasons why it can be good for your dealership
At GM Financial, Down Payment Assistance (DPA) is much more than a routine monthly program – it’s another way we can help drive more customers through your doors…
It's time for a check up - Monitor your financial health
April is Financial Literacy Month, and here at GM Financial, we’re not just helping customers with personal finance, we’re helping our dealers improve their business finances. Follow these tips to help keep your business finances in mint condition all year long…
Exclusive! Two new remarketing benefits for floorplan dealers
Floorplan dealers understand that the accessibility of value is a big portion of what makes being part of the GM Financial family so beneficial…
CLS increasing depth across U.S. through enticing enhancements
Right off the heels of an extraordinary 2016, CLS is poised to continue to grow at an impressive pace, and floorplan dealers are reaping the rewards and benefits more than ever…
March Dealer Direct Mail program is largest campaign to date
December’s article shared how the Dealer Direct Mail program helps you reach more customers…
Factory Pre-Owned Collection enhanced in February
Enhancements to the FPOC platform will improve both the dealer and customer purchasing experiences by generating incremental used vehicle leads and sales…
How to dissect the millennial wallet and score the sale
Today's largest generation has taken over the marketplace. What are you doing to adapt to a new purchasing style? Here are four tips on dissecting the millennial wallet to help the sale…
Coming soon: the GM Financial Rehash Calculator
Our new rehash tool is a quick and easy option to help you provide the financing your customer needs so you can close that deal…
New dividends. Sweet rewards.
Our new Dealer Dividends are sweet. Make sure you’re enjoying every piece of the pie…
Three ways we’re helping you meet your next customer
GM Financial is committed to helping you grow your business by driving customers to your dealership…
From Kyle Birch: Continuing our Momentum
Kyle Birch reflects on 2016 and sheds some light on what to expect as we head into 2017…
Remaining compliant under new leadership
With a new president and Congress, what impacts will this have on the auto industry?
Cool Cars and Remarkable Kids at the Santa Shop
When serious illness befalls a child, the fight for health may take a family far from home…
Connecting With the Financially Empowered Consumer
In December, GM Financial launched its first Consumer Newsletter in an effort to invest in our customers' financial education and drive loyalty to your dealership…
GM Financial named Best Prime Captive Finance Company for second consecutive year
The publishers of Auto Dealer Today magazine announced the winners of the 12th annual Dealers' Choice Awards, and GM Financial won the top spot…
Send lead generation into overdrive with our new Dealer Direct Mail Program
Continuing our promise to help you achieve more, we’re driving quality leads directly to your dealership with our GM Financial Dealer Direct Mail program…
Growing for great: our commitment to success
With our recently celebrated expansion at the Arlington Operations Center (AOC) campus, as well as the upcoming opening of a servicing center in San Antonio in 2017, GM Financial is proving that everything really is bigger in Texas…
GM leadership supports GM Financial in town hall and award ceremony
In early November, GM Financial officers in the Dallas-Fort Worth area gathered for a town hall meeting with GM Chairman and CEO Mary Barra and GM CFO Chuck Stevens…
Providing the keys to a mobile future within our communities
Earlier this month, GM Financial announced the launch of its Mobility Initiative, a multi-faceted effort aimed at empowering and enriching local communities through financial education and resources, along with community partnerships, to create opportunities for social, travel and financial mobility across the U.S. and Canada…
Now arriving: enhanced rewards
Offering the best benefits to our dealers is important to us. After launching our Dealer Dividends program in 2015, we asked for your feedback to evolve and improve on what’s important to you…
Dealer Highlight: Gerry Lane Enterprises
The prestige that comes with being a part of the GM captive, along with recent enhancements to the Dealer Dividends rewards program, is why many dealers are giving GM Financial the thumbs up to take over their floorplan…
2016 Auction Summit races through Fort Worth
Last week, representatives from GM Financial's 48 auction houses converged in Fort Worth for Remarketing Solutions' annual Auction Summit…
GM Dealers support local communities through Buick Drive For Your Students events
GM Financial supports a strong culture that invests in our surrounding communities…
GMF DealerSource offers you a chance to score tickets to the Big Game
For the first time, GM Financial Remarketing is offering you a chance to win a total experience package to the biggest NFL game of the season…
Dealer Dividends, simpler and more transparent
Last year, we introduced GM Financial Dealer Dividends - our rewards program that provides assistance for customers and supports growth for dealerships - to the market…
GM Financial launches Fleet Services program
GM Financial is excited to announce the addition of the Fleet Services program to our Commercial Vehicle Lending (CVL) lineup…
GM Financial’s elite sales are sizzling through the summer
When it came time to select host auctions for this year’s elite sales, the GM Financial remarketing operations team considered a range of factors…
GM Financial launches finance solutions on medium-duty trucks
To better support our GM Business Elite dealers, we are excited to announce the addition of medium-duty truck financing options that will satisfy the unique needs of Commercial Vehicle Lending (CVL) customers…
The Right TRAC℠: A flexible solution
As your captive auto finance company, our goal at GM Financial is to help you sell more GM vehicles…
Our brand and your brand, together for your customers
Your customers will now see an increased level of customization on GM Financial finance documents with the launch of divisionally branded customer envelopes…
Update: new telephone numbers for important Funding information
Based on your feedback, GM Financial has implemented changes to streamline the funding communication process…
Monthly program updates personalized for your dealership
We understand the juggle of keeping up with current GM Financial programs and incentives when it comes to monthly promotions…
GM Financial Launching CVL the Right Trac℠ Product June 22
As your captive auto finance company, GM Financial’s goal is to help you sell more GM vehicles. That’s why
we offer full-spectrum lease and retail options for your customers, including Commercial Vehicle Lending
(CVL) programs tailored to meet your business customers’ needs…
Lines of Credit offer room for expansion
GM Financial’s Commercial Vehicle Lending (CVL) team is aiming to establish more long-term relationships with its dealer partners…
GM Financial launches Lease eContracting with RouteOne
In a continued effort to enhance service for GM Dealers, GM Financial, in partnership with RouteOne…
Remarketing goes for gold with 2016's Summer Lanes elite sales
GM Financial's Remarketing team kicked off its first elite sale of 2016 on April 28…
New Retail Billing Statements Introduced
This month, GM Financial rolled out revamped retail billing statements with a fresh look and feel, plus a few added features…
Canadian auctions to adopt NAAA standards program
Canadian auto auctions are officially adopting the National Auto Auction Association’s uniform system of used-vehicle quality standards next month…
GM Financial announces winners of 2015 auctions of the year
GM Financial named Grand Rapids Auto Auction, Jenison, Michigan, as 2015 Open Sale Auction of the Year and ABC St. Louis, Centreville, Illinois, as the 2015 Closed Sale Auction of the Year…
Now offering GM-branded customer envelopes
GM Financial customers will now see an extra level of customization when they receive their GM Financial finance documents with the launch of divisionally branded customer envelopes…
MyAccount enhancements focus on improved customer experience
The next time GM Financial customers log into MyAccount, they might notice several significant changes…
Remarketing expanding dealer program for elevated service
In January, GM Financial's Remarketing Solutions department piloted a dealer concierge program to 31 select GM Financial floorplan dealers in the North Central region…
GM exec: Used-car portal will keep dealers ahead of trends
The General Motors Factory Pre-Owned Collection is part of an overall strategy to help the automaker manage its flow of off-lease and retired rental vehicles…
Paul Gillespie named SVP AmeriCredit Sales & Credit Operations
In 1992, a new lender entered the auto financing market…
CVL reaches $1 billion in lease and loan acquisitions
In early February, Commercial Vehicle Lending (CVL) reached $1 billion in lease and loan acquisitions for business customers…
GM Financial reports full year and December quarter 2015 operating results
GM Financial reported its full year and fourth quarter 2015 operating results today. Highlights included…
Online credit application leads to over $5 million in total fundings
Last November, GM Financial successfully launched a new online credit application to generate leads for GM dealerships. As a result, GM sales data shows that 530 vehicles were sold before the end of 2015! Read more.
GM Off-Lease, Rental and Company Vehicle returns now being offered to public
GM launched an exciting new program yesterday available in the U.S. designed to make thousands of Off-Lease, returned GM Company Car and Rental vehicles available to consumers. Read more.
A letter from Kyle Birch
GM Financial made great strides in 2015 in becoming the captive lender for our GM dealers. We now offer financing solutions for customers across the full credit spectrum. Read more.
2016: The Year of the Consumer Customer
In order to better meet the needs of its growing customer base, GM Financial has been exploring and implementing ways to improve the customer experience. Read more.
Access GM Financial anywhere, anytime with GMF Connect
Imagine logging onto a single site and being able to see the status of each of your GM Financial applications. Read more.
2015 Auctions of Excellence
Each year, GM Financial compiles a list of the top auctions that we do business with, focusing on customer service, promotions and activities, and overall sale success. Read more.
2015 was a big year for GM Financial Remarketing — not just for GM Financial, but also for our GM dealer family. Read more.
Online credit applications deliver GM Financial leads to GM dealers
Today, GM Financial will begin providing leads to GM dealers through an online credit application powered by GM Financial and hosted on gmfinancial.com.
Compliance Update: Fair Lending and Dealer Participation verdict awaiting an answer
In July, the Consumer Financial Protection Bureau (CFPB) celebrated its fourth anniversary.
GM Financial offers CVL Traditional Financing (APR) product
As your captive auto finance company, GM Financial’s goal is to help you sell more GM vehicles. That’s why we offer full-spectrum lease and retail options for your customers, a suite of commercial lending products to help grow your dealership, and Commercial Vehicle Lending (CVL) programs tailored to meet your business customers’ needs.
Commercial Lending Services closes 600th floorplan
In October, Commercial Lending Services (CLS) hit a record milestone when the team closed its 600th North American floorplan at Herb Connolly Chevrolet in Framingham, Massachusetts.
Happy Fifth Anniversary, GM Financial!
GM Financial turned five on Oct. 1. As we pause to appreciate our current status as General Motors’ captive lender, let’s take a glance back to see how we got here and touch on what’s ahead.
GMF DealerSource exclusive online provider of pre-owned GM inventory on Oct. 1
Over the past several months, GM Financial’s Remarketing program has evolved substantially. On July 1, GM Financial assumed auction sales operations for GM Remarketing.
Start of a new era: Launch of the German online bank
On Sept. 1, German Opel Bank launched a direct banking business that manages customer deposits online.
Reward your customers, reinvest in your dealership with Dealer Dividends
Earlier this year, GM Financial launched its dealer rewards program: Dealer Dividends. Dealer Dividends is an incentive program designed to reward you for selling and leasing vehicles
GM and GM Financial consolidate Remarketing operations
GM and GM Financial announced some exciting news about their Remarketing organizations. Beginning July 1, 2015, both companies are aligning their Remarketing operations in the U.S. under one brand.
New technology and tools will drive conquests and retention
Imagine logging onto a single site and being able to see the status of each of your GM Financial applications. Missing stips? Skip the fax machine.
GM Financial donates $10,000 to Building for America's Bravest
The Chevrolet Find New Roads Experience, held June 15-19 in Las Vegas, brought dealers, members of the Chevy team, and GM and GM Financial leadership and stakeholders together.
Compliance Update: Dealer markup and fair lending
Actions to consider to ensure your dealership is fairly lending.
A letter from Kyle Birch
You're about to see some exciting changes at GM Financial. We've spent the last few years building our product capabilities to help you finance and lease more vehicles.
GM Financial named 'Best Captive' in ADM Dealers' Choice Awards
The publishers of Auto Dealer Monthly magazine recently announced the winners of the 11th annual Dealers' Choice Awards, and GM Financial won the top spot, the Diamond Award.
Digital dealer lease calculator launches today
GM dealers have a new tool to help their lease business. A new and improved dealer lease calculator was launched this month.
Commercial Lending gets busy with dealer satisfaction
Customer service is the name of the game, and our Commercial Lending Services (CLS) team knows how to win.
Gear up, for a ticket to the College Football Championship
Football season is back, and to celebrate, GM Financial is kicking off a one-of-a-kind event.
Stay in compliance with the Equal Credit Opportunity Act
GM Financial takes compliance with the Equal Credit Opportunity Act (ECOA) very seriously.
GM Financial funds first-ever lease for business customers
Over the past several months, GM Financial has been gearing up to launch its Commercial Vehicle Lending program.
Prime retail program now available for GMF floorplan dealers
GM Financial has been hard at work expanding our product offerings so we can better support GM dealers nationwide.
GMF engages GM dealers as business grows captive capabilities
Every quarter, GM Financial invites some of the top dealer principals in the country to meet with our executives and senior leadership to report on what the business is doing for GM dealers and how we can improve our goal of helping GM sell more vehicles.
GM All Field Meeting rallies sales team, emphasizes customer retention
Earlier this summer, GM Financial’s Dealer Services Senior Vice Presidents, Vice Presidents of Sales and Regional Sales Managers, travelled to Detroit for GM’s annual All Field Meeting.
Accelerate dealership growth with The Winning Drive
If you were fortunate enough to attend the 2014 National Automobile Dealers Association (NADA) Convention and Expo in New Orleans last month, then you couldn't miss the buzz surrounding our industry right now.
Motor Inn Auto Group of Iowa chooses GM Financial for floorplan needs
In November 2013, GM Financial established a floorplan relationship with the Motor Inn Auto Group of Iowa.
Rock Your Shocks Off coming to an auction near you
Tom Petty said it best when he sang, "There's somethin' good waitin' down this road. I'm pickin' up whatever is mine…"
Dealer Training launches Subprime Workshop
GM Financial’s Dealer Training Department has launched subprime workshops for dealer principals, sales managers, F&I managers and sales personnel
GM Financial now marketing Chevy, Buick, Cadillac & GMC extended protection plans
GM Financial has begun marketing three new extended protection plan products on behalf of General Motors
RouteOne eContracting coming soon for GM Financial contracts
GM Financial is pleased to announce that, beginning in December, we will offer eContracting through RouteOne for all retail contracts.
GM Financial's auction inventory improving significantly in 2013
GM Financial's auction inventory has experienced a significant shift with the addition of more late-model, lower mileage vehicles in our lanes over the past year.
GM Financial All-Star Elite Sale at Manheim Pennsylvania, a "home run" success!
GM Financial hit a home run last month, when buyers lined up to take part in the All-Star Elite Sale event on May 17 at Manheim Pennsylvania.
Customer Service sees big improvements
GM Financial's Customer Service department has always been focused on providing the best customer experience for all of its consumers. As the company continues to grow…
Dealers: Let your voice be heard, take the Auto Finance Performance Survey
Our relationship with you is extremely important, and the results of this survey will enable us to further enhance the value we provide…
Executive Update with Kyle Birch – February 2013
We were pleased to wrap up 2012 having made significant progress helping GM consistently increase its market share to 8.1 percent in the non-prime segment, compared to…
Crack the Code with GM Financial at NADA
If you are headed to Orlando, Florida for the 2013 NADA Convention and Expo, do not pass up the opportunity to visit the GM Financial booth…
GM Financial helps you connect with the subprime consumer
There's no doubt that there are more subprime shoppers visiting dealerships than ever before. Subprime auto loan approvals jumped by at least 40 percent during each of the…
GM Financial's auction vehicles better than ever in 2013
Over the past year, the GM Financial auction inventory has seen the addition of more late-model vehicles with lower mileage in our lanes, a trend that will continue in 2013 as the strength of our…
Meet Josh Blevins, Senior Dealer Training Consultant
There's no one better to train a dealer's sales team than someone who has spent significant time on the showroom floor. That's one of the key reasons why Josh Blevins…
Executive Update with Kyle Birch – November 2012
Plenty of momentum, excitement and opportunity could be felt at the recent Chevy Dealer
Meeting in Las Vegas, where several members of the GM Financial leadership team were…
GM Financial launches GMFDealerSource.com for vehicles coming off lease
Providing an end-of-lease process that is simple and easy to navigate is vital to both
our dealer partners and our lease customers. In early November, we launched GMFDealerSource.com…
GM Financial expands nonprime retail program to Canada
In April 2011, GM Financial delved into the Canadian market with the purchase of FinanciaLinx
– one of the largest independent leasing companies in Canada. After 18 months, GM Financial Canada has made
an impact in Canada's leasing space, and…
Timely funding is critical to our business
When dealers submit a contract to a financial services company, speed of funding is important.
That's why during the past year, GM Financial's Funding team has gone through many changes in an effort to
reduce funding times and provide consistency to the dealerships.
Meet DRM Erynn Real
Toronto Account Representative (DRM) Erynn Real has only been with GM Financial for a
year, but she's already shown she has what it takes to get the job done. Recently, Real played an
instrumental role as GM Financial introduced…
Front Office: A message from Kyle Birch – June 2012
GM Financial started off 2012 with a strong first quarter. We had approximately $1.8 billion in
new loan and lease originations and earned $112 in net income, giving us…
GM Financial Celebrates Stasney's Buick GMC as First Floorplan Customer
"Big box banks really don't know the needs of a small store like mine," says Buddy Stasney,
"They don't fully understand our day-to-day business – they want all or nothing." And
that's exactly why…
MY Generation: Heard Loud and Clear
They're known as Millennials, Generation Next or Echo Boomers – the kids of Baby Boomers who are
all grown up – and their increase in numbers in the U.S. parallels their parents' generation.
Meet DRM Katie Slevin-Pierce
Katie Slevin-Pierce hasn't been in the lending game long, but she's already made her presence felt
in a big way. In April, the North Carolina-based Account Representative played a big role…
Remember to use the proper lien code when titling
In many states, a title correction is a costly and time consuming process. Providing the proper lien code on
the title reduces the number of errors made.
Front Office: A message from Kyle Birch – April 2012
Heading into a seasonally stronger selling period, and following our first full year
as a General Motors company, GM Financial is more focused than ever to help you increase vehicle sales.
Not Your Standard 'Realignment' Service
In addition to rolling out the new gmfinancial.com website and fully incorporating the
GM Financial brand into our operations, another project was quietly in the works…
FICO Research Identifies Consumer Credit Behavior
Last November, Fair Isaac Corporation, the company behind the FICO credit score, released
a study entitled, "How Much is U.S. Credit Behavior Changing?"
When it Comes to Advertising, Know the Rules!
GM Financial is bound by legal restrictions when it comes to advertising directly to
consumers. Our marketing efforts are focused solely on business-to-business…
Meet GM Financial's Erik Snyder, Account Representative
Account Representative Erik Snyder has experienced the auto industry's highs
and lows. A veteran in the business since 1993 and a GM Financial employee since 2006…
Front Office: A message from Kyle Birch - Dec.2011
It's been just over a year since GM Financial became part of
the GM family following GM's acquisition of AmeriCredit in October 2010. And, what a year it's been!
GM Financial Leasing Workshops offer training and opportunities for dealerships
Learning the ins and outs of new leasing products takes time,
training and patience. GM Financial's Dealer Training Department now offers valuable and easy-to-understand Leasing Workshops…
Meet GM Financial's: Marilyn Taylor, AVP Dealer Training
Marilyn Taylor's past experience in the auto and finance
industries has brought her great success at GM Financial. Not only does Taylor have more than 30 years of
experience in the auto industry, she's been close to it nearly all her life.
NADA 2012: What happens in Vegas…
event is fast approaching, and GM Financial is already gearing up for the Feb. 3-6 bonanza in Las Vegas.
GM Financial: One year later
GM Financial heads into its second year with momentum and strong operating trends.
Front Office: A message from Kyle Birch - Sept.2011
Since being acquired by GM, we've set out to give dealers and customers the best
financing options possible by increasing competition in the auto finance space. In early July, we did
exactly that in the leasing space.
The New Subprime Customer
Following the economic downturn of the last
few years, the American car-buyer has changed and the automotive industry is switching gears to
keep pace. Gone are the days of free-swinging credit limits and prime financing for all.
Subprime consumers: Making an impact at dealerships
In this tough economy, many people who used
to have great credit have now fallen under hard times. And because of the recession, dealers have
seen an increase in subprime consumers. With the help of GM Financial's programs…
Meet GM Financial's Elizabeth (Liz) Stivala, Senior Credit Analyst
Building relationships is what it's all about at
GM Financial. Each quarter, we introduce you to one of our outstanding team members from Sales, Credit or Funding.
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