Is your dealership reputation keeping up with customer expectations?
The auto industry may look different today, but the importance of your dealership’s reputation hasn’t changed. Consumers still expect a seamless and personalized car-buying experience whether in person or online.
GMF’s Professional Automotive Consulting Techniques (PACT) Training empowers your staff to exceed your customers’ expectations, build trust and maximize profitability.
Audience: Managers and Sales Staff
Dealership Reputation is Vital
90% of consumers read online reviews before visiting a business.
88% of consumers trust online reviews as much as personal recommendations.
72% of consumers will take action only after reading a positive review.